Legal
Privacy Policy
Last updated: January 2025
1. Information We Collect
When you use nagarments, we may collect the following information:
- Name, email address, and phone number when you register or place an order
- Shipping address when you complete a purchase
- Order history and custom order details
- Payment reference numbers (we do not store full payment credentials)
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Communicate with you about your orders and custom requests
- Send order confirmations and status updates
- Respond to your enquiries and support requests
- Improve our products and services
3. Payment Information
Payments are processed through Paypack, a Rwanda Mobile Money payment provider. nagarments does not store your Mobile Money PIN or full payment credentials. Payment references are stored solely for order reconciliation purposes.
4. Data Sharing
We do not sell or rent your personal information to third parties. We may share your information with delivery partners solely to fulfil your order, and with payment processors to complete transactions.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Passwords are stored using industry-standard hashing.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at the address below.
7. Contact Us
If you have questions about this Privacy Policy, please contact nagarments at info@nagarments.com or visit our contact page.